Consulting 4.0: Looking beyond People and Process, into Technology and Business Sustainability
Traditional consulting, however, is broken, in the sense that most consulting companies focus on people and processes, primarily considering technology as merely a tool to achieve set deliverables. This lack of clarity hurts businesses. Technology companies on the other hand focus on the installation of their tech, rarely ever focusing on its management and acceptance, especially indirect interactions, which leads to user frustration and less than optimal value derivation. Ideally, Industry 4.0 needs consulting that looks beyond people and process, into technology and business sustainability.