Semi-virtual site visits deliver enhanced customer value
AR technology offers opportunities to schedule visits that have been difficult to arrange in the past due to sites being in remote locations, offshore environments or other restricted areas. Headset technology allows field engineers to reach someone where they are and streamline the visit process. As a result, someone can receive insights in real time because remote engineers can see what is happening onsite versus trying to identify issues through messages or images (see Figure 4). Problems can be solved more quickly, which saves time and money in the process.