Assembly Line

Should every machine owner have secure remote service?

📅 Date:

✍️ Author: Dan Lillback

🔖 Topics: IT OT Convergence

🏢 Organizations: ei3

In an ideal scenario, a new machine is seamlessly installed, equipped with a scalable and easy-to-deploy remote access strategy, promptly connecting to a secure, zero-trust remote service system. When inevitable issues arise, the OEM promptly dispatches experienced service providers to assist the customer’s machine needs. In most cases, there would be no need for service personnel to physically visit the location and in fact industrial machinery OEMs who are best-in-class for using remote service experience a reduction of more than 80% of their service technician travel episodes. Remote access enables service issues to be resolved efficiently resulting in minimal downtime, because machines are up and running in hours, not days or weeks.

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